FAqs

  • ¿Where are you located?

    We have our warehouse in Spain. We deliver to all European Countries. We also ship our tiles worldwide. 

  • What are my payment options?

    We accept Visa, MasterCard, American Express, PayPal and money orders. Material will not be shipped until funds have been secured by L&H Mosaic.

    ¿Is your material first quality?

    Yes. All of our material is first quality and certified, handcrafted in our factory under a very strict quality control.

     ¿Is there a minimum order?

    The minimum order quantity is 4 boxes, corresponding to 2,24 m2 of  20x20 cm cement tiles. Each box contains 14 tiles.    

    ¿How long will my order take to arrive?

    The stock orders usually are shipped and delivered in maximum 7 business days from our warehouse in South of Spain to all Western Europe countries.

    For the rest of the world including North America, Middle East and Australia, the Stock orders will be delivered in maximum two weeks.

     Special order and custom tiles usually take between 6-8 weeks from the date of order.

    ¿Should I expect shade variations or imperfections in this product?

    Yes. Please be aware that cement tile is a handmade product and tiles will not be identical from piece to piece. Slight variations such as shade, slight imperfections and irregular edges are inherent to this product and can vary from piece to piece, but the color is respected and identical in all the pieces of each order.

    ¿Do you sell sealer for the tiles?

    We also sell for wholesalers and distributors of tiles to which we offer special prices. The minimum order for wholesalers is 35 m2 per month. 

    ¿Do you supply commercial projects?

    Yes. We have years of experience dealing with large commercial and residential projects. We gladly work with designers, architects and contractors. Contact us for more information.

     

    ¿Is there a standard shipping charge?

    No. All items are shipped based on total weight and volume via the freight company by Truck or Container.

    ¿How much extra material for cuts and waste should I include with my order?

    Industry standards are typically 5%-7%, but can vary due to many factors. Our calculator determines how many boxes and how many square meter you may need based on the quantity you input, but does not include a percentage for overage. Please confirm actual measurements with your contractor. 

    ¿Does the freight company unload my delivery?

    Yes. The discharge will always be made at ground level at the foot of a warehouse or building. The customer will take care of the manipulation and move to the place of storage

    Please see the shipping and return policies.

     

    ¿Can I pickup my order?

    Yes, pickups are allowed from our warehouse in Poligono Las Marismas, Los Barrios in Andalucia, close to Gibraltar. Pickup orders must be placed over the phone and require 24 hours notice and an appointment for collection.

     

    ¿Do you ship to other countries out of Europe?

    Yes, we ship our tiles all over the world.

     Please contact us at +34  625 904849 or email info@lhmosaic.com  for more information on shipping